Refund and Returns Policy – BD Shopz
At BD Shopz, customer satisfaction is our priority. If you are not fully satisfied with your purchase, we are here to help.
Return Eligibility
You may request a return if:
- Product is damaged, defective, or broken on delivery
- Wrong item was delivered
- Product is significantly different from the description
- Item is unused and in original packaging
Return Request Time
Customers must request a return within 3 days of receiving the product.
Non-Returnable Items
The following items may not be eligible for return:
- Used or damaged products after delivery
- Products without original packaging
- Personal care or hygiene products
- Clearance or discounted sale items (if mentioned)
Refund Policy
Once we receive and inspect the returned product, we will notify you about the refund status.
If approved:
- Refunds may be sent to your original payment method, mobile banking, or bank account
- Processing time may take 3 to 7 business days depending on payment provider
Exchange Policy
If your item is damaged or incorrect, we may offer a replacement instead of a refund, based on product availability.
Delivery Charges
- Delivery charges are non-refundable unless the mistake was from our side
- Return shipping cost may apply depending on the reason for return
How to Request Return
To request a return or refund, contact us with your order details and issue photos.
Email: support@bdshopz.com
Contact Us
For any refund or return questions, contact BD Shopz customer support at support@bdshopz.com.
